Damages & missing items
In the unfortunate event that your order arrives with damages or missing items, please inform the driver at the time of delivery so it can be recorded on their electronic device. For larger orders, if you don't have enough time to check the stock immediately, please contact Wholegood within 24 hours via email (customerservice@wholegood.co.uk) or phone (0208 747 7910 opt 1) to report a claim. Any verbal request for credit should be followed up in writing, including the name of the person you spoke with. We will then ask you to provide for information on our claim form with clear visible photographs of damaged or faulty items.
Collections
If you receive items that were not on your original order, please contact Wholegood within 24 hours. Our team will investigate and confirm if the stock will be collected. Stock collections are processed with a collection reference, which we will provide to you. Drivers will not accept any stock without an electronically raised collection request in our system.
Please note that any issues reported after the 24-hour window may result in a credit request being rejected.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article